Twiggi Group, including Twiggi.dk, is subject to the Danish Data Protection Act and the EU General Data Protection Regulation (GDPR). This privacy policy explains how we collect, process, and protect your personal data, as well as your rights.
1. DATA CONTROLLER
Twiggi.dk
Ledagervej 26
4000 Roskilde
CVR No.: 89 14 11 17
Tel.: +45 70 26 10 90
Email:
Twiggi Group is the data controller responsible for processing your personal data. Any inquiries regarding data protection can be directed to the contact details above.
2. PERSONAL DATA AND PURPOSE
Data we collect:
- Name, address, email address, and phone number
- CPR number and/or CVR number (in specific cases)
- Information about IP address and network location
- Information about purchases, delivery preferences, and returns
- Browser data and search terms on our websites
Purpose of processing:
- Order processing: To deliver products, services, and goods and manage complaints and returns.
- Marketing: To target offers and improve user experience through retargeting (e.g., Google and Facebook).
- Technical optimization: To enhance the functionality of our websites.
- Security: To prevent fraud using IP address information.
Legal basis:
Processing is conducted under GDPR Article 6(1)(b) (performance of a contract), Article 6(1)(c) (compliance with legal obligations), and Article 6(1)(f) (legitimate interests).
3. RECIPIENTS AND PROCESSORS OF PERSONAL DATA
We only share your personal data with third parties when necessary to fulfill our agreement with you or comply with legal obligations.
Recipients may include:
- Transport providers: For example, Twiggi Trans for delivering goods.
- Manufacturers or suppliers: When purchasing non-stocked items.
- External partners: For technical operations, marketing, and newsletter distribution (e.g., Google LLC and Facebook Inc.).
Data processors:
All our data processors are bound by data processing agreements and may only process data according to our instructions. Two of our data processors – Google LLC and Facebook Inc. – are certified under the EU-U.S. Data Privacy Framework.
4. ACCESS TO INSIGHT, RECTIFICATION, AND DELETION
You have the following rights:
- The right to access the information we have registered about you.
- The right to rectify incorrect information.
- The right to delete information (“the right to be forgotten”) if it is no longer necessary for the purpose.
- The right to restrict processing.
- The right to data portability.
- The right to object to processing.
If processing is based on your consent, you can withdraw this consent at any time.
To exercise your rights, please contact us via email at
5. DATA PORTABILITY
You have the right to receive your personal data in a structured, commonly used, and machine-readable format or have it transferred directly to another data controller.
6. RETENTION PERIOD
We retain your personal data as long as necessary to fulfill the purposes for which it was collected:
• Purchase-related information is retained for up to five years in accordance with accounting laws.
• Inquiry-related information is deleted no later than five years after the last registration.
7. COMPLAINTS
If you wish to complain about our processing of your personal data, you can contact us directly using the contact details above. You also have the option to file a complaint with the Danish Data
Protection Agency:
Danish Data Protection Agency
Borgergade 28, 5th floor
1300 Copenhagen K
Email:
This privacy policy is effective as of today’s date and is updated regularly to ensure compliance with applicable legislation.
